Pre Sales FAQ

We would like to ensure that you have as much information as possible when you are considering Enviromon products. Below is a sampling of a variety of the questions commonly heard by our technical support staff and sales team by those researching Environmental Monitoring systems.

Already an Enviromon customer? Be sure to view our Customer

Support Frequently Asked Questions for more product-specific questions.

Are the sensors limited to the cable lengths you sell with them?

All of Enviromon's Smart Sensors (with the exception of the Liquid Detection Sensor) are not
limited to the cable length that is included, which is typically 5 feet unless otherwise
indicated. You can use standard CAT5/6 Ethernet cable to extend the distances of the sensors
up to 1000 feet.

What is the difference between smart sensors and dry contact sensors?

The difference between Smart Sensors and dry contact sensors are that smart sensors plug
into the Base Units via Ethernet cable. In addition, the Smart Sensors have ranges (i.e. You
can define a temperature range for notification with the Temperature Sensors) whereas dry
contact sensors are simply on or off (positive or negative). An example of dry contact sensors
are Door Contact Sensors.

Are your products upgradeable / expandable?

Yes! Unlike other manufacturers, all of our Smart Sensors, attachments and peripherals
work with our entire product line, which means you can keep all of your existing sensors when
you upgrade to a larger Base Unit. Firmware on your SensorHawk units can be updated through
using a simple graphical tool. Our Firmware & Downloads page is the prime location for all
product and firmware updates.

Can your products operate in a standalone fashion?

Yes! SensorHawk and SecurityHawkBase Units provide all of the alerting and network
functionality to operate as a standalone network device. They do, however, require a network
connection and an available IP address to assign to the unit.

What are the limits to the number of sensors I can have?

The SensorHawk 2 Base Unit can have a maximum of 2 Smart Sensors, while the SensorHawk 8 Base
Unit, SensorHawk 8-20 Base Unit and the SecurityHawk 8 Base Unitcan have a maximum of 8 Smart
Sensors. There is no limit to the number of each kind of sensor you have attached to the base
unit.

For example, on the SensorHawk 8 Port Base Unit you can have 8 temperature sensors plugged
in, or 4 temperature sensors and 4 liquid detection sensors, or 8 different kind of sensors.

How is the SensorHawk and SecurityHawk products accessed and controlled?

The application which controls the SensorHawk and SecurityHawk products is a web application,
meaning it is accessed through your web browser. Once the Base Unit is setup on your network,
you will enter the Base Unit's IP address in your web browser. From here, you can configure
sensors, notifications and all other settings and information.

The Base Unit also supports SNMP, for integration with network management systems, such as
Netmon.

How are SensorHawk and SecurityHawk configured for my network?

All Enviromon SensorHawk and SecurityHawk products come with a CD ROM which includes a
Windows application called IPSet. This tool is run from a Windows workstation, and allows
you to discover the device and configure its IP address, netmask, gateway and DNS servers.

How is the firmware updated?

When new firmware is released, you may download the firmware package from Firmware & Downloads page.
The package comes with a program that is run from a Windows workstation, which allows you to connect
to the device and update the firmware.

Do the SensorHawk products support sending SMS messages for alert notification and can they dial up a phone number?

No, the Sensorhawk products do not support SMS or phone dialing for alerts, however the Securityhawk
devices DO support SMS notification and phone dialing for alerts.

Can I use the Smart Sensors by themselves and plug them directly into my network switch?

No! All Smart Sensors must be connected directly to the SensorHawkor SecurityHawk Base Units
in order to function.

Do Enviromon products have a warranty?

Yes! A one year global limited warranty is offered on all Sensorhawk and SecurityHawk products.
An additional one year warranty, if one is desired, is available at an extra 15% of the list
price.